Total Project Accountability

At SciMed Solutions, we're committed to providing you with the best possible software for your purposes. That's why we're also committed to application performance management. We stand behind the custom applications we've built, continuously providing you with service and support when you need it.

Our monitoring is both proactive and reactive:

• Proactive. We ensure that security patches are installed, create preventative measures to guard against problems and always stay up-to-date with possible software vulnerabilities
• Reactive. Our automated warning system alerts us when a problem is encountered

Every custom web-based application SciMed designs comes with a built-in feedback system, meaning our clients can have piece of mind knowing software support is ready to take care of any issue that may arise. Our monitoring system alerts us the moment you encounter a problem in your web-based application. We respond promptly to every alert, addressing the issue and implementing measures to prevent it from repeating. This feedback system also allows you, at the click of the mouse, to take a snapshot of what you're currently doing in the application and submit your questions, suggestions, or new ideas along with it.

In addition to initial troubleshooting during design, implementation, and installation, SciMed Solutions maintains a close service relationship with your organization. After project completion, we hold a project retrospective to assess obstacles encountered during application development and seek ways to improve our services. We then use these retrospectives as reference points to continue to improve and adapt our clients' custom software.

As a SciMed Solutions client, you'll never feel stranded with an IT problem - our application performance management team has it under control. Drop us a line today to speak with one of our experienced staff members.