Customer Feedback Facilitation

SciMed Solutions, Inc. has developed a tool to facilitate customer feedback and make it easy to manage. Our feedback system is plugged into each web-based application that SciMed develops, enabling clients to report bugs, new feature requests, or simply give suggestions. Client comments are delivered directly to our team of developers, who act upon the feedback within hours.

How does it work? Simple: Just click the link at the bottom of whatever page you're using, and you'll be taken to a feedback page. The SciMed Solutions web-based application feedback system reports your comments along with detailed information about what you were working on, what page you were viewing as well as any other pertinent details, providing our developers useful context for your feedback.

Our built-in feedback system also helps you prioritize user comments within your organization. The system organizes all feedback into a queue that is visible to administrators. From this arena, you have the power to re-prioritize the list, moving important comments to the top of the queue and deleting comments that are no longer valid. Plus, you'll even be able to see how quickly our developers are acting upon your feedback and what we'll be working on next.

With the built-in feedback system, users of software custom-built by SciMed are able to quickly get in touch with the developers who created the program. This means that any issues are dealt with quickly—before they become a serious problem. Our easy communication tool allows clients to report feedback without losing precious work time or slowing productivity.

If you're interested in a custom software solution with built-in feedback capabilities, contact SciMed Solutions today.